No Refund Policy

We take the time to understand what you need before any work starts, and we manage the people we place so the work matches what we agreed. If something is not going well, tell us early. Most problems are fixed quickly once we know about them.

Our prices are published on our pricing page and confirmed in writing before you pay. Please review the price, what is included and the billing terms before you commit, and ask us about anything that is not clear. By paying, you confirm you have reviewed and accepted them.

We do not offer refunds if you change your mind after paying. If you cancel part way through a billing period or a package, we do not refund the unused portion of that period or package. Your team member or project continues until the end of the time you have already paid for.

Dedicated talent plans are billed monthly in advance. You can cancel at any time by giving us written notice before your next billing date. Once cancelled, you will not be charged again, and the current month runs to its end.

If a team member we place with you is not the right fit, tell us and we will replace them at no extra cost. We will ask what did not work so the next person is a better match, and we will handle the handover for you. This replacement guarantee is how we stand behind our placements, in place of a refund.

We may issue a refund or credit at our discretion in genuine exceptional cases, such as a billing error or a duplicate charge. Each case is reviewed on its own facts. If you think you have been charged incorrectly, contact us as soon as possible.

If you have a concern about a charge or about our service, email [email protected]. We will reply within one business day and work with you to reach a fair outcome.

Nothing in this policy excludes, restricts or modifies any right or remedy you have under the Australian Consumer Law, the New Zealand Consumer Guarantees Act or any other law that cannot be excluded.

We may update this policy from time to time. The version published on this page applies from the date shown below. Changes do not affect payments made before the update. See also our terms of service.