Dedicated talent
Hire a Tech Support Agent
Answers your customers' tech questions by chat, email and phone.
The problem
Support tickets pile up and your customers wait days for help.
The work a Tech Support Agent does is rarely hard to understand. It is hard to keep doing, every single day, while you also sell, deliver and run the business. So it slips, and the cost shows up later as missed leads, slow replies and projects that stall.
Hiring locally takes months and a full salary. Freelancers juggle other clients and disappear when you need them. A dedicated Tech Support Agent from OmniPipelines gives you one person who owns this work, full time, for a price you know in advance.
Day to day
What your Tech Support Agent handles every day
- Answer support tickets by chat, email and phone
- Troubleshoot account, login and setup issues
- Write help articles and saved replies
- Escalate bugs to your developers with clear notes
- Cover evenings and weekends on rotating shifts
Tools they use
Comfortable in these from day one. Using something else? Tell us on the call.
- Zendesk
- Freshdesk
- Intercom
- GoHighLevel
Who it is for
A Tech Support Agent is a strong fit for:
- SaaS businesses
- GHL agencies
How it works
From first call to first day
- 1
Discovery call
A 30 minute call about your business, the work you need covered, your tools and your working hours.
- 2
Onboarding and matching
We match a team member to your brief, set up access to your tools and agree how you will communicate day to day.
- 3
Goes live in 5 to 7 business days
Your team member starts working 8 hours a day, Monday to Friday, in your time zone, on one flat monthly price.
Compare
OmniPipelines vs a freelancer vs a local hire
Three ways to get a Tech Support Agent. Here is how they stack up.
Monthly cost
- OmniPipelines
- One flat monthly price
- Freelancer
- Hourly or per task, changes month to month
- Local hire
- Salary plus taxes, benefits and office costs
Focus
- OmniPipelines
- Full time on your work, 8 hrs a day
- Freelancer
- Shared between several clients
- Local hire
- Full time on your work
Hours
- OmniPipelines
- Mon to Fri, in your time zone
- Freelancer
- Whenever they are free
- Local hire
- Your office hours
Time to start
- OmniPipelines
- 5 to 7 business days
- Freelancer
- Days to weeks of searching and testing
- Local hire
- Weeks to months of recruiting
Payroll and HR
- OmniPipelines
- Handled by OmniPipelines
- Freelancer
- Contracts and invoices to manage
- Local hire
- All on you
FAQ
Hiring a Tech Support Agent: common questions
How much does it cost to hire a Tech Support Agent?+
US$600 a month, flat. That covers one full-time Tech Support Agent working 8 hours a day, Monday to Friday, in your time zone. There is no recruiting fee and no hourly meter running.
What will my Tech Support Agent work on first?+
That is up to you. Most clients start with the jobs that are most overdue, for example: answer support tickets by chat, email and phone, troubleshoot account, login and setup issues and write help articles and saved replies. We agree the priorities on your discovery call.
Which tools does your Tech Support Agent know?+
Day to day they work in Zendesk, Freshdesk, Intercom and GoHighLevel. If your business runs on a different tool, tell us on the discovery call and we will match you with someone who knows it.
How fast can a Tech Support Agent start?+
Usually within 5 to 7 business days of your discovery call. That covers matching, onboarding and getting access to your tools set up.
More Operations & Admin roles
Admin & Inbox Assistant
Handles your email, calendar and admin so you can focus on the work.
US$400 /mo
8 hrs a day, Mon to Fri
Project Manager
Keeps every project on scope, on time and on budget.
US$820 /mo
8 hrs a day, Mon to Fri
Data Analyst
Turns your numbers into dashboards and decisions.
US$750 /mo
8 hrs a day, Mon to Fri
Ready to add a Tech Support Agent to your team?
Book a 30 minute discovery call. If it is a fit, your Tech Support Agent can be live in 5 to 7 business days for US$600 a month.